Important Notice: This role involves handling sensitive and graphic content, including material related to harassment, violence, gore, and child abuse. Candidates must be comfortable with regular exposure to this type of content.
Are passionate about maintaining online safety and protecting communities.
Have the resilience to handle sensitive and graphic content while maintaining empathy and discretion.
Want to contribute to building a safer platform through investigations, risk assessment, and community protection.
At Favorited, we are redefining mobile live-streaming as a fully interactive, gamified experience. We’re dedicated to fostering deeper connections between creators and their communities through play, and ensuring that creators are compensated well in the process.
iOS
Android
Resilient and empathetic with experience in content moderation, trust and safety operations, or customer support (preferred).
Analytical with a strong ability to handle sensitive situations confidentially.
Comfortable with exposure to sensitive and potentially disturbing content, including harassment, violence, gore, and child abuse material.
Effective communicator with strong written and verbal communication skills.
Collaborative and adaptable, able to work independently or with remote teams.
Experienced in training, QA assessments, or instructional support (a plus).
Investigate Support Tickets: Provide timely, accurate responses to user inquiries and support tickets, troubleshooting issues and escalating complex cases where necessary.
Resolve Safety Concerns: Investigate user behavior, assess risks, and take appropriate enforcement actions, such as account suspensions or content removal. Escalate critical cases to law enforcement when required.
Content Moderation: Review sensitive and graphic content, ensuring compliance with Favorited’s community guidelines and industry standards.
Collaborate with Vendor Teams: Provide support and guidance to vendor investigation teams, assist in creating training materials, and perform QA assessments to maintain moderation quality.
Maintain Accurate Documentation: Document investigations and enforcement actions to maintain a clear audit trail in support systems.
Risk Assessment & Reporting: Monitor user behavior trends and emerging risks, providing feedback to improve trust and safety processes.
Experience in content moderation, trust and safety operations, or customer support (preferred).
Strong analytical and problem-solving skills.
Comfort with sensitive content, including harassment, violence, gore, and child abuse material.
Excellent communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment with remote and onsite teams.
Experience in training or quality assurance (a plus).
This is a full-time hybrid position in Santa Monica with in office days Tue-Thur. Flexibility in working hours is required to address user concerns promptly.
If you are passionate about promoting online safety, upholding community standards, and are equipped to handle sensitive content, we encourage you to apply.
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