ROLE AND RESPONSIBILITIES
- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
- Uses discretion to approve or deny what work will be completed
- Provides drivers with options to use for maintenance of break downs while on the road
- Keeps interfacing departments abreast of ongoing situation in timely manner
- Functions as liaison between driver and repair shop of driver’s choice
- Maintains honest and open dialog with the driver at all times
- Utilizes software database to locate shops that can handle the particular problem at hand
- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
- Continually updates interfacing departments and drivers of progress/time frame
- Processes payment for services rendered through com check or accounts payable
- Ensures all records and invoices are scanned into software
- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
- Any other duties as may be assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma or equivalent.
- Previous maintenance and/or customer service experience preferred.
- Knowledge of trucking industry a plus.
- Knowledge of equipment and breakdown/repairs a plus.
PREFERRED SKILLS
- Must be customer oriented.
- Must have excellent communication skills.
- Must be able to work in fast paced environment.
- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.
PIb3d8641ea9ba-30492-34753950
Integrity Rehab Group is an industry leading therapy management company that partners with physician practices across the nation. In partnering with Desert Orthopaedic Center we have become a preferred outpatient orthopedic therapy service provider to the Las Vegas...
...21.00 - $27.00/hour | Credit given for experience~ Great benefits package available How you will make an impact: As a CNA, you will significantly enhance residents' quality of life by providing compassionate personal care and support, helping them maintain...
...order. Maintain a clean and orderly supply lot and shop work environment returning tools and equipment to designated locations. Assist in other areas as needed to maintain the vehicles, grounds, and facility such as cleaning and organizing of plant. Other...
...sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CATEGORY: Accounting/Finance Staff Accountants work closely with others in the firm to assist our clients, management, owners and/or others charged...
...Job Title: Dental Practice Manager Department/Location: Operations Reports to: Regional Manager FLSA Status: Exempt Company Overview ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi...