Job Description

Job Title: Dental Practice Manager 
Department/Location: Operations 
Reports to: Regional Manager 
FLSA Status: Exempt 

Company Overview 

ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients. Our Dental Practice Manager position offers a competitive compensation and when applicable benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more! 

Position Summary  

The Dental Practice Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role. 

Duties and Responsibilities 

The duties include, but are not limited to:  

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership 
• Supervises all treatment support systems and patient flow sequencing.  
• Maintains collection controls and systems 
• Monitors overall expenses in the office 
• Oversees daily closeout functions as well as daily deposit with the corporate office 
• Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary 
• Performs miscellaneous job-related duties as assigned 

Qualifications 

• 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required  
• Strong customer service orientation towards patients and staff 
• Easily able to learn new technologies and systems required 
• Ability to work in a fast-paced environment  
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed 
• Experience using Outlook, Word, Excel required 
• High School diploma or GED required 

Knowledge and Skills/Expected Competencies 

• Strong customer service orientation towards patients and staff. 
• Easily able to learn new technologies and systems as required. 
• Strong communication and interpersonal skills. 
• Ability to review critical issues, effectively solve problems and create action plans. 
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment. 
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. 
• Ability to use independent judgement and to manage and impart confidential information. 

Physical/Mental Demands and Work Environment 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. 

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. 

Equal Employment  

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. ProSmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.  

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. 

Company Safety 

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. 

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