Area Leader Retail / District Manager
Westminster, MD
Full Time
Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
Pay Rate - $80,000 - $100,000 per year plus potential bonus
Position Overview
As a Market Leader , you will lead and inspire store leaders and teams within a specific geographic market to consistently deliver operational excellence in sales growth, talent development, campus relations, and customer service.
You will inspire and lead change management and provide clear direction to maintain alignment with strategic direction, motivate and empower store teams through strong collaborative communication, drive accountability, and demonstrate leadership in hiring, training, developing, and retaining team members while consistently elevating the retail shopping experience.
Through your expertise and influence, you will establish, interface, and enhance campus relations, effectively communicate Follett priorities and guiding principles, achieve budgets and financial goals, cultivate and support the highest level of customer service, prepare and execute store operating plans, timely and efficiently oversee the delivery of student course materials, provide best in class General Merchandise presentations, direct consistent Follett accounts receivable processes and procedures, as well as engage in supporting store operational functions across all locations within the geographic market.
You will consistently exemplify Follett Values - We Are One Team, We Do What's Right, We Innovate & Create, We Own The Results, We Put People First, We Stand For Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
Responsibilities
Driving Results/Sales: Consistently deliver exceptional results through business insight and operational expertise within a specific geographic market, including:
Talent Management: Champion full cycle talent management for all stores, including:
Campus Relations: Establish and foster strong relationships with the campus communities, campus administration, athletics departments, faculty, and staff, including:
Customer Service: Is passionate about Customer Service and leads teams to provide a fun, best-in-class experience for all customers, including:
Other duties as assigned to support general store operations.
Requirements
...culture Ability to complete accurate sales transactions Ability to cleanly and safely manage and prep food Ability to maintain Taco Bell processes and policies Ability to use computers telephones and other equipment as needed Ability to work as part of a team...
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