The Warehouse Account Manager is a torchbearer of the brand-centric culture at Ship Essential. This role has a hand in everything we do to deliver superior experiences, value, and growth for our brands. The WAM ensures that we are delivering a seamless customer experience across all stages and touchpoints in the customer journey, from onboarding, to day-to-day support, to special projects. Responsible for understanding the unique strategic needs of each of our brands, this role will build and manage solid partnerships and promote the adoption and utilization of Ship Essential tech and services.
The WAM will strive to achieve unparalleled levels of responsiveness and care for our brands. They will identify key areas of improvement regarding brand interaction, and will work across various departments to implement measures to ensure such issues are automatically resolved in the future.
We pride ourselves on our responsiveness and sense of urgency. To that end, this is an in-person role based at our Sunset Park, Brooklyn location.
Manage Day-to-Day Communication With Brands
Promote Service Utilization and Growth
Represent the Voice of the Customer
Requirements
Experience
Skills
Competencies
Education
Attributes
Benefits
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