Technical Support Specialist job at CBD American Shaman, LLC Kansas City, MO, US

Job Description

Technical Support Specialist

About the Role:

We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and maximizing user satisfaction.

Responsibilities:

Provide timely and effective technical support to users via various channels, including in-person, phone, chat, and email.
Diagnose and troubleshoot complex technical issues related to hardware and software.
Conduct thorough research to identify optimal solutions and best practices.
Advise users on appropriate procedures and best practices to prevent future issues.
Follow up with users to ensure complete resolution and satisfaction.
Maintain accurate records of all support requests and resolutions.
Identify, troubleshoot, and resolve POS hardware problems, including requesting replacements and overseeing installation at store locations.
Perform structured cabling tasks as needed.

Qualifications:

1-2 years of experience in technical support or a related field.
- Relevant certifications or education may be considered towards experience requirements.
Strong technical aptitude and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in troubleshooting and diagnosing technical issues..
Ability to work independently and as part of a team.
Strong organizational and time management skills.
A passion for providing exceptional customer service.
Experience with networking is a plus.
General familiarity with POS systems is a plus.

PIb8817a3fa6e4-30492-35911956

Job Tags

Similar Jobs

Agilysys, Inc.

Solutions Consultant Job at Agilysys, Inc.

DescriptionGENERAL SUMMARYThe Solutions Consultant is assigned to projects with great complexity and is responsible for the overall success of the project. This position will be the main point of contact for all project related concerns and will own the scope of...

Race Winning Brands

Human Resources Generalist Job at Race Winning Brands

...all Michigan facilities and assist with all RWB facilities, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support the recruitment process, including sourcing, interviewing, and onboarding new hires. Collaborate with hiring managers to identify staffing...

Spectrum

2025 Summer Intern: Network Engineer Job at Spectrum

...listed below from an accredited college or university: Network Engineering This is a learning-intensive program designed to give you... ...networking opportunities, and mentorship. The Spectrum Internship Experience You have clear aspirations and are seeking a...

MARTINEZ AND COMPANY, INC.

Unarmed Maritime Security Officer - Full-time - 2nd Shift Job at MARTINEZ AND COMPANY, INC.

...UNARMED MARITIME SECURITY OFFICER - D LICENSE & TWIC Employment Type: Full-Time 2ND SHIFT Shifts Days Available: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday Shift Times Between: 12 : 00-24:00 Starting Compensation: $17.05 to...

Tempus Unlimited Inc.

Non-Profit Recruiter Job at Tempus Unlimited Inc.

...or equivalent work experience, required. ~1-3 years managing all phases of the recruitment process required ~ Experience with HRIS and Applicant Tracking Systems ~ SHRM-CP or SHRM-SCP preferred. Work Environment This job operates in a professional office...