Job Description

Technical Support Specialist

About the Role:

We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and maximizing user satisfaction.

Responsibilities:

• Provide timely and effective technical support to users via various channels, including in-person, phone, chat, and email.
• Diagnose and troubleshoot complex technical issues related to hardware and software.
• Conduct thorough research to identify optimal solutions and best practices.
• Advise users on appropriate procedures and best practices to prevent future issues.
• Follow up with users to ensure complete resolution and satisfaction.
• Maintain accurate records of all support requests and resolutions.
• Identify, troubleshoot, and resolve POS hardware problems, including requesting replacements and overseeing installation at store locations.
• Perform structured cabling tasks as needed.

Qualifications:

• 1-2 years of experience in technical support or a related field.
  • Relevant certifications or education may be considered towards experience requirements.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting and diagnosing technical issues..
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• A passion for providing exceptional customer service.
• Experience with networking is a plus.
• General familiarity with POS systems is a plus.

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