Job Description

As a Senior Product Manager , you will be leading the development and optimization of our Communications platform. This role is critical in driving seamless, secure, and engaging interactions across business units, patients, and internal teams. You’ll be responsible for managing the product roadmap and executing day-to-day tasks to deliver in a fast-paced environment. You will be collaborating with engineering, product, UX and business teams to enhance consumer engagement and ensure data security and regulatory compliance. The ideal candidate has experience in communication platforms, a strong background in product lifecycle management, and a deep understanding of healthcare communication needs and data privacy standards.

Walmart is on a mission to help people live healthier lives by providing best-in-class, accessible, and affordable human-centered care to our associates and the communities we serve. Our vision is to deliver best-in-class healthcare at the right level, at the right time, in the right setting, for everyone. Our strategy is to be an integrated, omnichannel healthcare organization that leverages data, technology, design, and our unique assets to improve engagement, health equity, and outcomes.

We believe we are uniquely positioned to positively disrupt the healthcare system given our proximity, scale, consumer traffic in stores and online, and brand trust. Over 90% of Americans live within 10 minutes of a Walmart, with nearly 5,000 Walmart locations, 4,700 pharmacies, and 3,000 vision centers in medically underserved areas. Our breadth enables us to assemble holistic solutions across retail (e.g., food), pharmacy, retail clinics, digital health/telehealth services in the home and on the go, insurance services, financial services, community presence, and our partner ecosystem. Consequently, Walmart can become the preferred option for health, while creating shared value for consumers, associates, health plans, third party programs, and communities.

To support this strategy, we are building out a Product team help develop value-based health programs, a unified user experience rooted in consumer-centric design, best-in-class omnichannel care, and a robust data platform for coordinated care and personalized analytics. We are looking for the best and the brightest Product leaders at all levels who can help shape and define our product roadmap and strategy and drive agile execution. Walmart is investing aggressively in Health & Wellness, and you will have an opportunity to drive impact at scale and build a platform from the ground up, backed by the stability and scalability that the Fortune 1 company can provide.

What you’ll get to lead…

• Deep understanding of user needs in the healthcare space to create messaging solutions that resonate with patients and providers
• Focus on automating messaging workflows with a good knowledge of SMS, email, voice, push notifications, in-app messaging, and emerging communication technologies
• Create detailed product requirements, message content, map patient journeys and identify messaging touchpoints that can improve engagement and support healthcare outcomes
• Design and conduct User Acceptance testing with QE teams
• Own product launches and monitor post-launch consumer engagement data to analyze campaign effectiveness
• Understand healthcare industry standards and terminology, especially in areas related to patient-provider communication and care coordination.
• Adhere to standard processes, compliance/security guidelines and best practices within the company
• Collaborate with product managers, and engineers to prioritize requirements in a rapidly changing environment and create product roadmaps
• Design, execute and analyze A/B tests to improve message relevance, delivery timing, and overall engagement.
• Manage day-to-day project execution with engineering teams and communicate project status and roadblocks on a regular basis to stakeholders

You’ll sweep us off our feet if…

• You are highly motivated by impact. You are data-driven and excited about joining this highly strategic area within Walmart
• You have experience with healthcare data that includes complicated, large systems and workflows via real-time and near real- time data exchanges
• You are obsessed with the customer and proactively use data to improve products and processes and help teams prioritize user needs. You have ideas on personalization algorithms to tailor messaging based on user profiles, behaviors, or health conditions.
• You are a seasoned product owner who can operate independently, while collaborating effectively with business, engineering, UX design and other stakeholders
• You are comfortable influencing others , communicating clearly, leading teams, getting buy-in from leadership, and managing stakeholders in a matrixed organization
• You are excited about solving very complex challenges and can create structure amidst ambiguity. You can apply behavioral science principles to design messages that encourage positive health behaviors, such as medication adherence or follow-up care.
• You are scrappy but do not sacrifice on quality – you have a test-and-learn mentality and an agile way of working cross-functionally and collaboratively to improve your team’s products

· You are execution oriented and can adapt quickly to changing needs and deliver consistently

You’ll make an impact by:

• Developing and enhancing products – you will manage product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks
• Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives
• Building collaborative relationships with key partners by driving priorities aligned to business goals, communicating and prioritizing product roadmaps, and gaining buy-in from executive leadership
• Providing overall direction by analyzing business objectives and customer needs

As a part of Walmart’s Product Organization, you’ll be part of the team that creates the digital products, services, and platforms that help millions of customers save money and live better and equip 1.3 million associates with the tools that empower them to do their jobs, effortlessly. Here, you’ll apply best-in-class technology like machine learning, augmented reality, and camera vision to make the complex, simple; the unimaginable, doable; the futuristic, realistic.

With our user-centric approach to problem solving, customers and associates are at the heart of everything we build. A curious bunch, we fall in love with the problem that needs solving and collaborate with our design, technology and business partners to create inclusive, award-winning solutions. Our entrepreneurial spirit, like that of our founder Sam Walton, pushes us to dream big, but we also hold ourselves accountable with objectives and key results. Innovating on the world’s biggest stage, we get to put our product management expertise to work to deliver customer-centric shopping solutions like the Walmart app, game-changing financial and health and wellness services, and next generation associate tools, like an augmented reality stocking app, and so much more. This is that place where our work has a purpose, and we see it play out in our stores and communities every day.

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