Job Description

Police Dispatcher ( Public Safety Communications Officer 1 - MR 04)

UTC Police Department

University of Tennessee, Chattanooga

The Police Dispatcher 1 serves in the UTC Police Department Communications Center, performs dispatch duties which include all radio and telephone communications, and serves as a representative of the Police Department in assisting community members with routine service requests.

Primary Responsibilities:

Dispatch Duties

• Enters calls for service into Computer Added Dispatch Program
• Maintains timely and accurate logs of all incoming phone calls and requests for assistance
• Requests assistance from other agencies at the request of the police offers, such as fire, medical, and additional law enforcement needs
• Assists callers with questions about university procedure such as after hour access, visitor parking, and service needs
• Dispatches police/security officers to calls for assistance in criminal, medical, and service in nature needs
• Utilizes NCIC computers to assist police officers in field with license validations, criminal backgrounds, warrant checks, and enters stolen vehicles property information
• Utilizes computer database to allow after hour and weekend access to university buildings and resources
• Issues keys and passes on pertinent information both to outgoing and incoming shift personnel
• Monitors various alerting software for alarms, answers requests for remote admits, distributes and records keys, radios, and equipment
• Serves as a representative of the Police Department in assisting community members with routine service requests

Records Duties

• Collects and processes documents for patrol shift supervision and administrative personnel needs

• Processes, prints, organizes, and distributes reports to campus partners and departments

• Assists in distribution of appropriate reports to the public under direction of the TAC or RAC

• Develops minor reports for Emergency Services and other campus partners based on the need for documentation

• Collects data for weekly or monthly reports

• Completes timesheets and written reports

Limited Security Duties

• Assists patrol in safety and security functions of the university as needed
• Provides assistance to the university community, visitors, and general public
• Controls pedestrian and vehicle traffic
• Completes checks and secures university buildings, lots, and housing (doors, windows, etc.)
• Assists stranded motorists and provides escorts on foot or in a vehicle
• Provides a visible presence on campus to deter and detect criminal activity
• Writes reports and monitors campus video security camera system
• Responds to fire alarms, emergency illness, and elevator entrapments as needed

The ideal candidate will possess the following:

• Excellent communication skills both written and verbal
• Excellent organization skills and punctual with tasks
• Computer and writing skills
• Human relations and public speaking skills
• Ability to multi-task and effectively establish priorities
• Current NCIC certification

Review of applications will begin August 28, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Typically requires a high school diploma or the equivalent and must successfully achieve NCIC certifications through examinations and practical experience.

Preferred Qualifications: Current NCIC certification, at least one year of law enforcement dispatch experience, proficient rating on last evaluation, and other administrative skills are preferred.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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