Help Desk Specialist Job at Randstad Global Capability Center, Madison, WI

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  • Randstad Global Capability Center
  • Madison, WI

Job Description

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
  • Documentation of all customer interactions within our ticketing system
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage tickets assigned in a timely manner.
  • Determine the best solution based on the issue and details provided by the customer.
  • Develop/modifying Knowledge Base documentation.
  • PC and Mobile deployments, installation of software and assist customers with new devices.
  • Image computers and complete post-image configuration
  • Record events and problems and through resolution logs.

Requirements and Skills:

  • 2-5 years experience working in a help desk environment.
  • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
  • In-depth knowledge of computer systems and mobile devices.
  • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues.
  • Proficient with iOS and Android devices.
  • Detail oriented and maintain confidentiality.
  • Ability to work with minimal supervision.
  • Customer-oriented and patient.
  • Alternate weekly between on-site work in downtown

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