Help Desk Specialist Job at Randstad Global Capability Center, Madison, WI

eVU2Unp6QVZtZzlGekVmVGZ1MFFjOEd5ZEE9PQ==
  • Randstad Global Capability Center
  • Madison, WI

Job Description

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
  • Documentation of all customer interactions within our ticketing system
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage tickets assigned in a timely manner.
  • Determine the best solution based on the issue and details provided by the customer.
  • Develop/modifying Knowledge Base documentation.
  • PC and Mobile deployments, installation of software and assist customers with new devices.
  • Image computers and complete post-image configuration
  • Record events and problems and through resolution logs.

Requirements and Skills:

  • 2-5 years experience working in a help desk environment.
  • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
  • In-depth knowledge of computer systems and mobile devices.
  • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues.
  • Proficient with iOS and Android devices.
  • Detail oriented and maintain confidentiality.
  • Ability to work with minimal supervision.
  • Customer-oriented and patient.
  • Alternate weekly between on-site work in downtown

Job Tags

Similar Jobs

Brickmont of Acworth

Concierge Job at Brickmont of Acworth

The Concierge (CON) at Claiborne Senior Living, LLC will be responsible for delivering exceptional customer service to residents, guests, and staff members. This individual will serve as the face of the community and will assist with various tasks and requests to ensure... 

J. Goldman & Co., L.P.

Hedge Fund - Investment Analyst - Software (Long/Short Equity) ID25002 Job at J. Goldman & Co., L.P.

 ...We are seeking an experienced Investment Analyst to join the Software Team. The successful candidate will engage in detailed research and analysis of companies within their assigned...  ...communicate and articulate actionable equity ideas to colleagues. Interact and maintain... 

Pursuit Collection

Assistant Port Mechanic & Engineer (Kenai Fjord Tours) Job at Pursuit Collection

 ...principles of Inventory Management Essential Job Duties / Assist the Port Engineer and Captain(s) with providing service to the boat and vehicle fleet, with long term guest safety, comfort, and costs in mind / Maintain and organize adequate supplies of key maintenance... 

MirageMaps, LLC

Home-Based Customer Service Job at MirageMaps, LLC

 ...Job Title: Home-Based Customer Service Location: Remote Job Type: Full-Time / Part-Time About Us: We are a premier travel concierge service dedicated to curating unforgettable travel experiences for our clients. We specialize in bespoke itineraries, luxury... 

AeroRepair Corp

Chief Inspector Job at AeroRepair Corp

Schedule: Monday-Friday, 7:00am - 3:30pm, overtime as required and approved Summary: Responsible for the performance of the Inspection system. Responsible for the performance and compliance of procedures set forth in the Repair Station Manual. Responsible for all regulatory...