Help Desk Specialist
Onsite - San Antonio, TX
*Secret Clearance Required
We are looking for an entry level Help Desk Specialist to support one or more proprietary help desk systems. This is a great role for someone looking to transition to a career in federal IT!
Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.
Job Responsibilities
HS Diploma
Active Secret Clearance
Relevant Work Experience:
0-2 years of customer service experience.
1-3 years as a Customer Service Representative or Help Desk operator preferred.
Other Job Specific Skills * Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential.
* Must have strong interpersonal and communications skills.
* Must be confident in ability to control phone conversations and guide customers.
* Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues.
* Well-developed presentation, telephone and writing skills.
* Ability to work in a team-oriented environment.
* Ability to learn new computer applications and to continually learn changes to those computer applications.
* Ability to multi-task.
* Must be flexible and dependable.
* Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred.
* Prior military experience or knowledge is helpful but not required.
* Knowledge of ITIL framework and processes preferred.
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