Job Description

Within our Global Supply Chain division located in Denver – Leprino is seeking Global Account Analyst (or Associate Global Account Analyst based on candidate experience) to continue providing award-winning global service support for our customer base while moving our organization to even larger level of customer satisfaction! We take pride in our vision to be "world's best", it is why we work harder, invest more, and continually innovate.

At Leprino Foods, starting compensation for this role typically ranges between $62,000 and $80,000. This position has an annual target bonus of 5%.

• As member of the global customer account team, you will represent Leprino Foods with major customers such as Pizza Hut, Domino’s Pizza, Papa Johns, Little Ceasers, Nestle, Danone, Kraft-Heinz, and many others.
• You will become proficient in Order Management, Customer Service, Global Trade Support, and any Technology support as needed.
• Provide outstanding customer service to internal and external customers through all aspects of order management including account setup, order entry, price setup, documentation, as well as management of the execution of customer fixed price agreements.
• Resolve issues daily related to late deliveries, quality complaints, pricing inquiries, and other customer concerns.
• Prepare applicable documentation per predetermined requirements.
• Coordinate cross functionally to facilitate flawless order fulfillments.
• Maintain, run, and distribute predetermined reports.
• Identify and escalate service and global trade issues that may arise.
• Support collaboration with the service team to ensure a seamless customer experience.
• Support trade compliance activities within the team’s scope.
• Support components of order to cash related processes of global services systems including troubleshooting.
• May support technology projects with prescribed tasks/testing.

You Have At Least (Required Qualifications):

• A Bachelor’s degree in Business, Economics, Supply Chain, or related field.
• Experiences similar to a B2B service background. This is NOT a call center/traditional customer service position – the service you provide will be to domestic and internationally based multi-billion dollar a year CPG, manufacturers, converters, distributors, global pizza chains, and many others.
• The ability to work a weekly 3/2 (office/home) hybrid schedule.
• Spanish speaker preferred.

At Leprino, we believe in equal employment opportunity and make employment decisions based on each individual’s unique talents, experience, skills, and knowledge; we do not discriminate on the basis of any personal characteristics. We know we are better together and are committed to creating an inclusive and supportive culture in which all employees can thrive.

Offering You In Return:

A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino Foods could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries and bonuses, life, medical/dental/vision coverage, voluntary benefits, employee assistance programs, wellness incentives, tuition assistance, vacation, ten paid holidays, sick time, paid parental leave, annual merit increases, as well as the LFC Profit-Sharing & 401(k) plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.

Our Story:

Leprino Foods’ history dates back over 70 years, when Jim Leprino first started making small batches of mozzarella for local markets and eateries in the Little Italy neighborhood of Denver. We’ve grown a bit since then. Today, Leprino is the world’s largest manufacturer of mozzarella and lactose, and a leading producer of whey protein. Still owned by Jim and the Leprino family, our sights are set to be the “World’s Best Dairy Food and Ingredient Company.” To help us achieve that bold vision, we’re looking for our secret ingredient: You. A motivated team member who is the best at what you do. Three people in a small corner grocery store in the early 1950s have now grown to almost 5,000 employees throughout 16 global locations. Will you join us on our journey?

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