Game CS - Mandarin Speaking (Night Shift) (remote) Job at Glohow, Malaysia

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  • Glohow
  • Malaysia

Job Description

For which tasks (responsibilities)?

Responsibilities:

  • Creating & Managing FAQ pages

  • Creating & Managing Template

  • Create, improve, and suggest in-house CS process

  • Monitoring the in-game status. 

  • Reviewing in-game content with a checklist and monitoring server status.

  • Responding to players' emails and assisting in resolving their inquiries.

  • Collecting daily and weekly user data and reports.

  • Recording and tracking BUG issues. 

  • Conduct Game Testing. 

  • Working on other tasks assigned by the team leader.

  • No Phone Call

What kind of professional are we looking for?

Qualifications:

  • 2-3 years of experience in a customer service role.

  • Experience in the Game industry for 2 years or more is preferred.

  • Fluent in both  Mandarin and English.

  • Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.

  • Passion for gaming is a positive attribute.

  • Availability to work remotely with highly responsive. 

Working Hours:

  • Five-day work week 01:00 am. to 10:00 am. (1 hour break) 

Working Location: 

  • 100% Remote

What You Need to Have:

  • Work From Home setup with stable internet.

  • Personal Laptop

What are the conditions and bonuses?

Perks with us (Remote Worker) 

  • Special Leave (3 - 12 days based on year of service) 

  • Sick Leave

  • Birthday Leave

  • Yearly Medical Check-up Allowance

  • TGIS ( T hank  G od  I ts  S ix hours today!)

Job Tags

Remote job,

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