Desktop Support Engineer Job at Smart TechLink Solutions Inc., Newton, MA

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  • Smart TechLink Solutions Inc.
  • Newton, MA

Job Description

Job Title: Desktop Support Engineer

Location: Newton, MA (Onsite)

Job Description:

  • Installation and configure Windows 10,11 on Desktop Laptop
  • Configuration of operating system Language packs If any
  • Configuration of outlook profile MS Teams and OneDrive
  • Install and configure Office application with other Line of Business Applications
  • Ensure the user profile data is backed up
  • Configure of IE settings network and printer drives Also check group policies are applied
  • Configuration of printer
  • Drive mapping to NeworkShared
  • Handson experience with Windows and Knowledge in Mac OS environments is added advantage
  • Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
  • Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
  • Basic knowledge on Office365 services Active Directory and user login methods
  • Knowledge on SCCM application push and deployment for workstations
  • Walking customers through installing applications and computer peripherals
  • Guide users with simple stepbystep instructions
  • Conduct remote troubleshooting
  • OS and Application support ticket handling on INC SR
  • Good to have ticketing tool knowledge SNOW JIRA etc
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Help create technical documentation and manuals
  • Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
  • Knowledge on Office application like WordExcel PowerPoint outlook Teams
  • Working knowledge of office automation products and computer peripherals like printers and scanners
  • Provide technical assistance and support issues related desktop support Teams Conferencing support
  • VIP user coordination and support
  • Professionalism when resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
  • Install and configure the Antivirus
  • Other Roles and responsibilities during Migration
  • Coordinate with Migration Onsite team and scheduling team
  • Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
  • Ensure all scheduled migrations are completed without any business impact

Skills

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

Job Tags

Work experience placement,

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