Job Description

Job Title: Desktop Support Engineer

Location: Newton, MA (Onsite)

Job Description:

• Installation and configure Windows 10,11 on Desktop Laptop
• Configuration of operating system Language packs If any
• Configuration of outlook profile MS Teams and OneDrive
• Install and configure Office application with other Line of Business Applications
• Ensure the user profile data is backed up
• Configure of IE settings network and printer drives Also check group policies are applied
• Configuration of printer
• Drive mapping to NeworkShared
• Handson experience with Windows and Knowledge in Mac OS environments is added advantage
• Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
• Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
• Basic knowledge on Office365 services Active Directory and user login methods
• Knowledge on SCCM application push and deployment for workstations
• Walking customers through installing applications and computer peripherals
• Guide users with simple stepbystep instructions
• Conduct remote troubleshooting
• OS and Application support ticket handling on INC SR
• Good to have ticketing tool knowledge SNOW JIRA etc
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Help create technical documentation and manuals
• Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
• Knowledge on Office application like WordExcel PowerPoint outlook Teams
• Working knowledge of office automation products and computer peripherals like printers and scanners
• Provide technical assistance and support issues related desktop support Teams Conferencing support
• VIP user coordination and support
• Professionalism when resolving service delivery and client issues in a timely manner
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
• Install and configure the Antivirus
• Other Roles and responsibilities during Migration
• Coordinate with Migration Onsite team and scheduling team
• Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
• Ensure all scheduled migrations are completed without any business impact

Skills

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

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