Coordinator Patient Experience, Quality Management - Full time Job at CHRISTUS Health, Lake Charles, LA

eVVpWHlUVWJsd2xIejBQWGZ1Y1hkTUsyY3c9PQ==
  • CHRISTUS Health
  • Lake Charles, LA

Job Description

Description Summary: In a High-Reliability Organization, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital. Responsibilities:

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Supports the overall hospital program to achieve excellent patient experience in all areas; utilizes improvement programs based on identified patient experience needs.
  • Champions departments on initiatives designed to improve the patient experience either through behavior change, process improvement, or environmental factors.
  • Supports hospital leadership for making measurable improvements in patient experience satisfaction measures and achievement of CHRISTUS targets and goals with respect to patient opinion and services.
  • Coordinates problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances.
  • Coordinates the program to meet the regulatory requirements for complaints and grievances documentation and response for the hospital.
  • Supports leadership in multi-disciplinary teams to manage initiatives related to the patients? experience.
  • Promotes patient experience with hospital and unit-based action plans.
  • Under the direction and guidance of the Director of Quality Management, provides reports on patient experience presentations for hospital leadership.
  • Uses PDSA and HRO performance improvement techniques to support process improvement.
  • Must have excellent communication skills (written, verbal, and listening).
  • Must have excellent interpersonal and organizational skills.
Job Requirements:

Education/Skills
  • Associate degree required
Experience
  • 1 year of education, customer service, or process improvement experience preferred
  • Experience in supporting multi-functional teams required
  • Experience in a healthcare setting is required
Licenses, Registrations, or Certifications
  • None required
Work Schedule:
5 Days - 8 Hours Work Type:
Full Time EEO is the law - click below for more information:  We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925. Create a Job Alert for Similar Jobs

About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

Connections working at CHRISTUS Health More Jobs from This Employer Return to Search Results

Job Tags

Full time,

Similar Jobs

LevelTen Energy

Lead Software Engineer Job at LevelTen Energy

 ...renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction...  ...quickly. You will be working with a team of highly skilled engineers building our energy marketplace using a modern technology stack... 

KARM Stores

FT/PT Seasonal Sales Associate | Illinois Ave Location Job at KARM Stores

 ...discount ~ All team members are eligible for a 90-day raise ~ Career Growth Opportunities Job Details Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to... 

Intrinsic Development

Real Estate Finance Intern Job at Intrinsic Development

 ...Missouri, Intrinsic Development is a full service real estate development company that specializes in upscale multi-family and commercial mixed-use developments. Our organization...  ...states. THE REAL ESTATE FINANCE INTERN POSITION: We are looking to grow our team... 

Levittown Ford

Automotive Sales Professional Job at Levittown Ford

Levittown Ford is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island...

Mayfair Care Center

Speech Language Pathologist SLP CF Job at Mayfair Care Center

Mayfair Care Center, part of The Grand Healthcare System is currently seeking a Speech Language Pathologist (SLP) for a Clinical Fellowship.Job Title: Speech Language Pathologist (SLP)Position Type: Full-TimePay Range: $37.00 per hour Join Our Compassionate...