JOB DESCRIPTION:
Job Overview:
We are looking for a Sr. Technical Analyst to join a team of analysts, software developers, app testers, infrastructure engineers and business stakeholders in the contact center applications space. In this role the Sr. Analyst will lead efforts to design, develop, test, deploy and support customer self-service applications, with an emphasis on voice (IVR) call treatments. Some graphical interface (UI) and user experience (UX) design is also performed as needed. Additionally, the Sr. Analyst will conduct ongoing technical and process assessments, driving continual improvements and innovation across the team.
Technologies We Use:
Avaya Experience Portal, Avaya Orchestration Designer, Avaya Communication Manager, Swamp fox ICX, Java, Oracle, web services, Microsoft Visio, audio editing software
Responsibilities and competencies:
Performs technical analysis: Evaluates, documents, and translates business needs into technical specifications and deliverables. Possesses knowledge and ability to elicit, capture and contextualize functional requirements to ensure the success of a system or software development project. Engages with customers, users, and other stakeholders to extract and gather requirements. Utilizes organizational methods, tools, and techniques for requirements analysis. Confirms deliverables, challenges, conflicts, and expectations associated with requirements analysis. Prepares delivery models and documentation.
Evaluates system and technology integrations: Possesses knowledge of technology system features and capabilities to integrate among applications, databases, and platforms. Explores technical, functional and performance considerations for successful system integration. Plays an active role in current and planned integration efforts. Works with applications, data, and a variety of platforms to achieve optimal business results.
Communicates with impact: Captures and holds the audience's attention. Uses authoritative and compelling language and tone to stimulate others' thinking and actions. Uses stories, analogies, and illustrations to create mental images. Utilizes communication styles, formats, and terminology appropriate to the topic and audience.
Builds partnerships: Proactively builds, nurtures, and maintains long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Works across boundaries to achieve outcomes addressing technical, business and customer goals.
Collaborates with intent: Provides leadership, volunteers assistance, offers resources and removes obstacles to help the team achieve goals. Leverages others’ skills and gains support by soliciting ideas, opinions, and participation. Shares relevant information and rationale with others, summarizing clearly to check collective understanding.
Focuses on execution: Establishes challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals.
Values accuracy and attention to detail: Understands the necessity and value of attention to detail. Demonstrates the ability to process complex information with high levels of accuracy. Utilizes intentional approaches and tools for checking and cross-checking own and others' outputs. Accurately gauges the impact and cost of errors, omissions, and oversights. Learns from mistakes and applies lessons learned.
What We Look For:
Bachelor’s degree, preferably IT or Computer Science major, or equivalent experience
Minimum 5 years’ experience in technical analysis and delivery of business functional requirements
Minimum 2 years’ experience in telephony and voice applications
Exceptional written and verbal communication skills
Strong organizational skills
Experience with Agile delivery processes and principles
Aptitude to learn new technologies and explore new directions
Regards,
Praveen | Resource Manager
Call:-905-315-3016/ 201-603-2321
Email:- [email protected]
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