Position Summary
A growing organization is seeking a Call Center Supervisor to oversee and manage a team of customer service representatives (CSRs) in a fast-paced, outbound environment. The supervisor will ensure team performance, coach employees, maintain compliance with industry regulations, and drive operational efficiency. This role requires strong leadership, communication, and problem-solving skills.
The supervisor will play a key role in:
Key Responsibilities:
1. Team Leadership & Development
2. Performance Management & Accountability
3. Operational Oversight & Compliance
4. Escalation Management
5. Technology & Process Optimization
Requirements:
Benefits:
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